Check out RTFM with RTFM-ArticleTemplates Module, this should be the best solution
Torsten 2010/4/7 Max McGrath <mmcgr...@carthage.edu> > Quick Question. > > I am running RT 3.8.7 on Ubuntu 9.10. > > Is there anyway to do ticket templates? > > Basically, looking to have an easy way to create a resolved ticket > instantly. > > In the beginning of the year we constantly have to help students setup > wireless for their room. Ideally, we would like to be able to track > everyone we help. So, I guess it'd be nice if we could just have a "I > helped <insert name> setup wireless on their <insert OS> <insert device > type>"; i.e., I helped Max McGrath setup wireless on their Windows 7 Laptop. > > I know their is the Quick Ticket function, but that does not seem to work > when requiring custom fields to be filled in. > > Thanks! > > Max > -- > Max McGrath > Asst. Network Admin/Systems Specialist > Carthage College > 262-552-5512 > mmcgr...@carthage.edu > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
