We have a set of tickets where data has been merged instead of replicated and duplicate tickets closed or deleted. Now I think we are running into an issue.
When a ticket is merged, its subject and content lines are popped into the stream of the new ticket. However, it appears that they are no longer searchable. Whether attempting to search on subject or even content, I haven't been able to find a way to do this type of search successfully. Has anyone else seen this or have a workaround/fix? Dallas (running RT 3.8.6) Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com