Ski;
You best option is to edit
html/SelfService/Update.html
and remove
<tr>
<td class="label">
<&|/l&>Status</&>
</td>
<td class="value">
<& /Elements/SelectStatus, Name=>"Status", DefaultLabel =>
loc("[_1] (Unchanged)", loc($Ticket->Status)), Default =>
$ARGS{'Status'} || ($Ticket->Status
eq $DefaultStatus ? undef : $DefaultStatus)&>
</td>
</tr>
Regards;
Roy
Ski Kacoroski wrote:
Hi,
When my non-privileged users use the web to add content to a ticket they
see a drop down box to change the ticket status. If they choose this
they get a permission error when saving the ticket (good because they
should not be able to change the status). What can I do to stop this
box from showing up. The rights are:
For their queue: CreateTicket, SeeQueue, ShowTicket
Globally:
Everyone: ModifySelf, ReplyToTicket
Requestor: ShowTicket
cheers,
ski
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