Max:
*
*
Edit Create.html change
<td class="value" colspan="5">
<& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default =>
$ARGS{Requestors} || $session{CurrentUser}->EmailAddress &>
</td>
to
<td class="value" colspan="5">
% if ($QueueObj->Name eq 'Quick Ticket') {
<& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default
=> $ARGS{Requestors} &>
% } else {
<& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default
=> $ARGS{Requestors} || $session{CurrentUser}->EmailAddress &>
%}
</td>
Roy
Max McGrath wrote:
Hi all -
Running RT 3.8.7 on Ubuntu 9.04.
We have a "Quick Ticket" queue. This queue is only used when patrons
walk up or call the information desk. So, what's happening is if I
get a call and have to create a ticket for someone else while I'm
logged in, the requestor e-mail is set to mine. For this queue, it'd
be best if that field was just left blank.
I've gone into the file system and found the Create.html page and
where this info would come from, but this is universal for all queues.
I DO NOT want to get rid of this for any other queue just the Quick
Ticket queue.
Am I SOL?
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
[email protected] <mailto:[email protected]>
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