On Fri, Apr 23, 2010 at 12:06, Chris Hall <hir...@gmail.com> wrote: > Hello all, > > I'm very new to RT, and after shifting around permissions on groups and > queues for a few hours, I'm ready to ask for some help.. btw, documentation > seems very widespread and unfocused, unless I'm looking in the wrong places. Read the book. It's the best place to get a grasp of the fundamentals. The wiki, POD and list archives tend to be for more esoteric issues and customization.
> Basically, let's say I have 2 groups w/ a queue each... Helpdesk with a > "Helpdesk queue" and Corp. Support with a "Corp. Support" queue. I don't > want them to see each other's queues. However, I would like them to be able > to forward tickets on to the other's queues. What permissions would I need > to set up to make this happen? I've got it most of the way, to where it > actually works, but when I forward a ticket, at the top in the yellow status > bar it says permission was denied.. though the ticket still seems to > transfer. SeeQueue but not ShowTicket. Although forward is not really the correct term here, one moves ticets between queues. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com