Bogey, Did you consider just making the extra Users Cc's on the Ticket? Then all you would have to do is make sure there was a notification scrip for Cc's on whatever. We have a scrip that will "Add a Ticket CC" for all Cc's on an email when a ticket is *created* *or* *on correspondence.* That way, you don't have to have a CF and monitor/maintain it. I think it simpler.
Kenn LBNL On Fri, Apr 30, 2010 at 9:27 AM, who else <bogey...@yahoo.com> wrote: > > Someone, please? > > TIA > > w_e > > who else wrote: > > > > Well, > > it seems it works. > > > > BUT: > > > > I worked it out this way: > > > >>There is a scrip that can do this: > > > >>http://wiki.bestpractical.com/view/AddRequestor > > > >>You create a custom user field called othermail and populate it with the > >>people you want to get the email. All, the other IBMers will be added as > >>requestors whenever one of them requests. We've done this for some > >>supervisors who want to keep an eye on all calls made by their staff. > > > > Unfortunately this only works for ONE additional othermail but not two. > It > > only accepts the first emailadress. Anybody out here, to point me in the > > right direction please, am not a programmer, so i'd appreciate your help. > > > > Thank you very much. > > > > w_e > > > > PS: Besides this it works like a charm ;-) > > > > -- > View this message in context: > http://old.nabble.com/merge-users%28-%29-tp28151060p28414178.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com