-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Emmanuel Lacour Sent: Thursday, May 06, 2010 11:40 AM To: [email protected] Subject: Re: [rt-users] How to remove non routable email addresses from requestors?
On Thu, May 06, 2010 at 11:07:04AM +0100, Gabriel - IP Guys wrote: > I want to strip out a particular requestor address, and replace it with > another one from within RT. This is to prevent emails from one of our > new clients, (who happens to have around 30 servers, all which send > errors, and logs with the email address of > [email protected]), from causing bounces when they are > resolved. > for new tickets, maybe just use $CanonicalizeEmailAddressMatch and $CanonicalizeEmailAddressReplace (see RT_Config.pm). For existing, just search for tickets with those bogus requestors, then use bulk update. Awesome! Thank you for that, I'll look into this, and let you know how it went. Thank you Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
