Hi, I'm trying to work out how to create a template / scrip that prepopulates the Text Area "UpdateContent" on the Update.html page, with an action of "Comment".
If you have a signature this is inserted into the comment - I'm after another way of putting text into every comment, that the end user can then modify. The idea is that this will give them the framework for their ticket notes - something like: Start Time: Problem Description: Work Performed: Outcome: Next Steps: End Time: ================= All of the scrip & template wiki entries I can see refer to email-centric actions - for example "notify Owner on Comment". What I want is "Prepopulate Message with Template text". Is there an inbuilt scrip I can use for this purpose, or do I need to build a custom action? I'm not clear what object I'd be referring to either, because strictly speaking it's not a Transaction Object because it doesn't exist yet (i.e. until you hit save). Maybe it's a content object? I really don't know... For bonus points I'd love to record starting & ending times automatically, and use this to populate time worked, but one thing at a time! Where do I start looking? Thanks, Chris Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
