For some reason messages/tickets sent by RT have no To: Fields, only Reply-To:. Why would it be doing that? Looking into SendEmail.pm,
sub To { my $self = shift; return ($self->_AddressesFromHeader('To')); } it makes me think the To: field in the head object was not extracted/populated. Am I on the right track or just idling aimlessly? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com