Dne 11.5.2010 16:51, josé fernandez napsal(a): > Hello All, > > Is it possible when an unprivileged user to create a ticket via email, > as it appears in its interface RT3 in open tickets? > > Thank you >
Hello jose, it is possible. You just need to allow 'Everyone' group to create tickets. To do so go into: Configuration -> Global -> Group rights And for system group 'Everyone' grant the 'CreateTicket' right. I also suggest to grant 'ReplyToTicket' right as well. Martin -- Mgr. Martin Drasar dra...@ics.muni.cz CSIRT-MU, Network Security Department http://www.muni.cz/csirt Institute of Computer Science, Masaryk University, Brno, Czech Republic PGP Key ID: 0x944BC925 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com