[ Answering self ]
# custom condition
if ($self->TransactionObj->Type eq "Create") {
return 1;
}
# other custom condition code here...
On 5/10/2010 2:43 PM, Jeff Blaine wrote:
Probably an easy answer to this one.
I have a custom condition for a scrip which deals with a
custom field. The condition and the rest of the code all works
great, except when the submitted ticket is *brand new*
(New ticket in --> queuename).
I would like to add to my custom condition logic to ensure
that this case is also addressed.
How does one query for "is this transaction creating a new
ticket?"
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