[rt-users] bug or misconfiguration? a requestor with see ticket permission could not add her/his created ticket as a child ticket in another queue

Wed, 12 May 2010 04:25:27 -0700 

Hi all

I'm not sure if this is a bug or miss configuration or ever proper situation
in RT:

This is the scenario:

The Customer Support A who has full access to CS queue, needs to ask NOC
staffs (in NOC queue) regarding a specific case. Suppose Ticket #1 has been
created in CS queue.

Customer Support A has not full access to NOC queue. In NOC queue has been
defined "Requestor has Show Ticket permission".

Customer Support A sends and email to NOC queue and received #2 as his/her
ticket number. She/he wants to add #2 as the child of Ticket #1. 

System says, you don't have permission.

 

 

Any idea?

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