Thank you Kevin. The error was in the template, I did not specify a post command and did not leave room for it. In essence, I was one | short.
Appreciate the help. Rgds, Paul -----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Thursday, May 27, 2010 12:02 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Error in ExtractCustomFieldValues On Thu, May 27, 2010 at 10:58:31AM -0700, Dougherty Paul wrote: > > I have installed the ExtractCustomFieldValues module, and it is working perfectly....Except > for the following error in the messages log. This error occurs with every new ticket entered > through email. > > May 26 21:06:01 <user.err> servicedesk RT: Can't find string terminator ";" anywhere before > EOF at (eval 597) line 2. Stack: [(eval 597):2] Sounds like your template has a syntax error, most likely in the postedit clause -kevin Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com