On Fri, Jun 04, 2010 at 02:25:21PM -0400, Jerrad Pierce wrote: > Thanks! found the Forward Ticket template, and the modifications work there, > but even though I've updated the Forward template, I still get messages with > the format specified in etc/initialdata: > > This is forward of transaction #178384 of a ticket #11761
That implies you should have an error in the logs, you're seeing the "Parsing the template and building a mail failed, use a fallback" code. Look in RT::Interface::Email -kevin
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