Thanks Juan, I have too tried tnef and ytnef work-arounds without success. I don't have control over all the exchange environments using RT so I have to find a solution for the winmail.dat decoding.
Thanks! Steve O'Brien From: Juan Mas [mailto:juan....@gmail.com] Sent: Monday, June 07, 2010 12:16 PM To: Steve O'Brien Cc: RT-Users@lists.bestpractical.com Subject: Re: [rt-users] winmail.dat attachments only on ticket Replies I just went through a similar issue. Though for me, if a user submitted a new ticket and were using Rich Text formatting, it would create the winmail.dat file. The only way I was able to fix it was to disable TNEF formatting in Exchange. If you look up TNEF and RT you will probably find some workarounds for your RT server, but I couldn't get any of them to work, so resorted to disabling it completely on Exchange. On Mon, Jun 7, 2010 at 3:10 PM, Steve O'Brien <steve.obr...@hdesd.org<mailto:steve.obr...@hdesd.org>> wrote: Hello, I am trying to figure out how to get RT-mailgate to parse winamil.dat files that are attached to ticket replies. 1.) If a user opens a ticket with an attachment - no problem 2.) If a user creates a new email using the subject line included in the original ticket with an attachment - no problem 3.) If a user click on reply to the ticket and adds an attachment then I get winmail.dat attachment - problem TIA, Steve Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
