Exactly what I did after posting this. In combination with the Wiki entry I posted I successfully did a test upgrade. I was mightly impressed with the performance and the ease of the upgrade. Nice work from the people that made it so painless. Thank you.
The only problem we had at the end was the Owner field displaying ALL requesters in the DB. Its a privs issue though. Once I revoked all the privs and set them up again from scratch the problem went away. Is there a method to reset all privs on an RT instance? Ive also got a priv I cannot revoke. I have a group with the "AdminCustomFields" priviledge. I get a canonicalization error when I try and revoke it. Sorry I dont have the full error in front of me at the moment. Anyone got any suggestions? cheers Andrew On 10 June 2010 19:28, Robert Grasso <robert.grasso...@cedrat.com<robert.grasso%2...@cedrat.com> > wrote: > once you have untarred the RT 3.8.7 transport archive, in the resulting > rt-3.8.7 directory, you should read the UPGRADING and > UPGRADING.mysql documents : they contains the answers to all your questions > (they guided me successfully for my own upgrade) > > > -----Message d'origine----- > > De : rt-users-boun...@lists.bestpractical.com > > [mailto:rt-users-boun...@lists.bestpractical.com] De la part > > de Andrew Best > > Envoyé : 10 juin 2010 03:58 > > À : rt-users@lists.bestpractical.com > > Objet : [rt-users] Upgrade 3.2.2 to 3.8.7 > > > > Im in the process of preparing to upgrade an ancient RT 3.2.2 > > instance to 3.8.7. > > > > The plan is pretty straight forward. > > Run up new Ubuntu 10.04 host, install and configure blank > > 3.8.7 instance as per Ubuntu packages. > > Dump database on old 3.2.2 host, import database onto new Ubuntu host. > > Run necessary upgrade scripts. > > Just like http://wiki.bestpractical.com/view/MigrateToNewServer. > > > > What I would like assistance with is determining what order > > of upgrades I need to run to get the database to upgrade successfully. > > I have read about the rt-setup-database which looks like it > > should do what needs to be done automagically. > > Perhaps there's some caveats im missing? > > > > Can anyone share a clue? > -- Never be afraid to try something new. Remember, amateurs built the ark, and professionals built the Titanic.
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