Hi Max,
I use a daily dashboard subscription that is emailed to me each morning,
apprising me of all open tickets according to the search criteria set in
the dashboard. Works pretty well
hope this helps
Sean
On 6/10/2010 11:48 AM, Max McGrath wrote:
Hi all -
Running RT 3.8.8 on Ubuntu 9.10.
We are looking to send daily reminders to owners of tickets. I have
found the rt-remind script (at
http://www.cs.kent.ac.uk/people/staff/tdb/rt3/). Is this my best bet?
I'm not concerned with escalating priority of tickets, so I don't know
if this is the right thing to use or not?
I guess the best case scenario would be if I have 10 tickets that I own,
each night I would get a single e-mail with information regarding all 10
of my open tickets. If that is not possible, it would be acceptable to
get 1 e-mail for every ticket I own -- so in this case, I would get 10
individual e-mails.
I have also found this thread about rt-remind
(http://www.gossamer-threads.com/lists/rt/users/33582?search_string=send%20reminders%20to%20ticket%20owners;#33582)
-- but it is from 2004 and not sure if this is still the best option.
I've put the script into my cron.daily and it doesn't seem to do
anything. Is there any configuration that needs to be done?
Am I on the right track with this script? Or is there any easier way?
Thanks!
Max
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu <mailto:mmcgr...@carthage.edu>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
