Hello - We run a call center for our local schools. One thing we have done recently is create a web based system for our interns that man the helpdesk so they receive a call with a problem, obtain the user's email address and are able to pull up all kinds of information about their district (outages in district, past tickets and open tickets for the user etc).
Everything works great, except if the user has never submitted a ticket in RT. What I had started with was creating a new entry in the USERS table for them. I missed groupmembers and cachedgroupmembers - but I think I want to abandon touching the db direct and using the API (I did the db direct for expediency for our needs). So I need help working with the RT::User API. Maybe this is just a Perl 101 lesson, but where do I find how to use the calls that are available in there? Is there a good spot that has some code examples on how to use that ? I have the book RT Essentials and I see it exists, but haven't put together how to use any of the f unctions (or what they are), and a Google search didn't yield what I needed either. I appreciate any and all suggestions. Thank you Scott
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