Kenneth, thanks for your help. I know there are the Group Rights for the Group Dashboard. I am logging in as root, which has access to everything in the Global -> Group Rights section (which looks to be the same as the Groups-> Group Rights section). I still don't see where to go to create that Group Dashboard once I have those rights. I can create a personal or System dashboard, but not a Group one. Where is the option for this?
Jarrad, >> 2.) Is there any way to include screenshots (or other images) in the >> ticket body? I see there is a multitude of options for rich text >> display, including a "paste from Word" but I don't see anything about >Just upload the image as an attachment. I know we can upload attachments, this would be fine for me personally, but the bigwigs just want to copy and paste directly into the body like they can with e-mail. Pasting into a file (which, knowing them, would be Word), saving it, then attaching it to the ticket is "too much work" and honestly I wouldn't want them to do it that way anyway. Technically speaking, maybe it would be a nice enhancement to automatically convert rich text images into attachments, the same way RT handles <img/> tags in HTML e-mail. Is this possible? Thanks again, AJ On Thu, Jun 17, 2010 at 10:56 AM, Kenneth Crocker <kfcroc...@lbl.gov> wrote: > AJ, > > Yes, yes, and yes. > > !) there are a number of ways to do this. You can modify the tickete create > html file to drop owners from the display OR simply write a global scrip to > force "Nobody" into the Owner field (a more simple answer). > > 2) Not much experience with it, but I believe so. I think I have a few users > thathave done that. I'll check it out. > > 3) You can set rights for Group Dashboards by goin to > Configuration->Group-=>FroupRights, There you will see all the rights > associated with Group Dashboards. > > If you have anymore questions, I'd be happy to help you out. > > Hope this helps. > > Kenn > LBNL > > On Thu, Jun 17, 2010 at 6:14 AM, AJ Ferrigno <aj.ferri...@gmail.com> wrote: >> >> Hello, >> >> We have just installed RT and are trying to roll it out to our >> internal folks. At a demo yesterday, some of our senior members had a >> number of questions about RT's capabilities. I was able to answer some >> based on research, but here are a couple outstanding ones I couldn't >> answer. Does anyone here know answers to some of these questions? >> >> 1.) We'd like to keep users who create tickets from being able to >> assign those tickets an owner. (The owner would be assigned either >> automatically via Scrips or manually via a separate queue manager.) I >> understand that the "Modify Ticket" priv keeps users from changing an >> existing ticket's owner, but it still seems to allow a user to create >> a ticket and immediately assign that new ticket an owner on the same >> screen. Is there a way we can remove that capability, or maybe even >> remove that owner drop-down from the new ticket display altogether? >> >> 2.) Is there any way to include screenshots (or other images) in the >> ticket body? I see there is a multitude of options for rich text >> display, including a "paste from Word" but I don't see anything about >> images. When pasting an image from Word, it just shows up blank, >> although the blank image is the correct size. It looks like it's >> trying real hard to make it work. Is this something that is being >> worked on, or is it technically not feasible? >> >> 3.) I see the group priv "Create Group Dashboard" but I don't see how >> one actually does create a Group Dashboard (as opposed to a personal >> or System dashboard). I can't find anything in the interface. Googling >> this feature yields nothing. Dashboads aren't in the RT Essentials >> book at all. Is there any reference out there for configuring Group >> Dashboards specifically? >> >> Thanks in advance, >> AJ >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com