Hi, I have a CustomField containing a list of all of our customers. When a ticket is opened, the customer service rep selects the customer from this field.
Management wants a way to easily view all open tickets by customer. Rather than creating a query, they want to just select the customer name from a drop-down and see all of the customers' open tickets. I could do a separate dashboard for each customer, but that seems cumbersome. I'm sure there's a straightforward way to do this, but the archives seem to be full of discussions on searching custom fields and not how to get a drop-down based search. Any suggestions? Thanks, ==ml -- Michael W. Lucas mwlu...@blackhelicopters.org http://www.MichaelWLucas.com/, http://blather.MichaelWLucas.com/ New book: Network Flow Analysis pre-order now! http://www.networkflowanalysis.com/ Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
