On Thu, Jun 17, 2010 at 10:17:15AM -0700, Peter Roosakos wrote: > I was curious if anyone could point me to sample code snippet that would > allow me to retrieve > the value of a user custom field associated with the original > requestor/originator of a ticket > generated from an incoming email, from within a Scrip. The ultimate goal > is, on create of a > new ticket in the queue associated with email generated tickets, inspect a > custom field for > the requestor of that ticket, and move the ticket to another queue based > on the value of the > requestor's custom field. I have found lots of examples to read values of > custom fields > associated directly with the ticket, but not user custom fields associated > with the original > requestor.
It sounds like you want something like
$self->TicketObj->CreatorObj->FirstCustomFieldValue('...')
-kevin
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