I have no idea about your scrip, but in most cases you can use RecordTransaction=0 (search the wiki for correct syntax)
Torsten 2010/6/19 Jason Maderios <jmader...@kpu.net> > All, > > I have scrips that update information in custom fields on each transaction > on a ticket. > > The scrips work great however they always set LastUpdatedBy to RT_System. > How can I set the LastUpdatedBy to the actual user working the ticket at the > end of the scrip? > > Regards, > > Jason Maderios > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
