On Tue, Jun 22, 2010 at 12:21:58PM -0600, Jason Salaz wrote: > Hey folks, > > I'm running into an issue that's kind of bewildering me. I'm installing RT > 3.8.8 for the first time, and I think I've done about everything needed per > the ManualInstallation wiki page (and the Manual Apache Setup page following). > > I'm using SQLite as initial test, figuring that a compact local database > would be the easiest way to evaluate RT before finding it a home on one of > our primary database servers. > > Yes, I did pass --with-db-type=SQLite into ./configure > All of the generated defaults in the RT_Config.pm have been left alone, and I > haven't overridden any of the database* properties in RT_SiteConfig.pm, I'm > trying to remain as vanilla as possible in this first go around. > > Set($DatabaseType , 'SQLite'); > Set($DatabaseHost , 'localhost'); > Set($DatabaseRTHost , 'localhost'); > Set($DatabasePort , ''); > Set($DatabaseUser , 'rt_user'); > Set($DatabasePassword , 'rt_pass'); > Set($DatabaseName , 'rt3'); > Set($DatabaseRequireSSL , undef); > Set($SenderMustExistInExternalDatabase , undef); > > I have set $rtname, $Organization, $Timezone, $OwnerEmail, $WebDomain, and > $WebPath, and finally decided to enable DevelMode in order to try to find > better error messages. > > I overcame a mod_perl problem already, but am now met with some sort of a > SQLite error; All of the background database queries appear to be failing > with an identical error message: > > DBD::SQLite::db prepare failed: not an error at > /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 469. > RT::Handle=HASH(0x2ac800384380) couldn't prepare the query 'SELECT * FROM > Users WHERE lower(Name) = ?'not an error > > Many of those queries fail when Apache restarts, and it continues to fail > each time I attempt to log in. > > At first, the only problem I had was being unable to log in with the initial > default login, which really threw me for a loop. I just received an > "Authentication Failed" error on the web site on log in. After diving a lot > deeper, I found out that all queries to the database are failing. > > This is everything that I can think is pertinent; > > (1) Again, I haven't changed any of the RT_Config database properties. > (2) The database exists at /opt/rt3/var/rt3 > (3) Running the query manually via the command line sqlite3 utility works, > and I see the information about the root user.
run the query manually using sqlite3 when logged in as the apache user > (4) It goes without saying that I did indeed make initialize-database. The > only error I received during that was the note about setting > "RTAddressRegexp", I'll set that after I can actually start working with RT. > > Apache: 2.2.3 > Using mod_perl2 > DBD::SQLite 1.29 > RT 3.8.8 > You can see from the error message I'm using Perl 5.8.8 (on CentOS 5.4). > > I don't quite know how I would trace the requests to see if it's attempting > to open the database in the expected location, which is my last idea but I'm > out of ways to figure it out. strace httpd -X is one way to accomplish that, but try the easy solution first -kevin
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