Joe, Getting rights of almost any kind, especially in terms of tickets (ie. Ticket Custom Fields), requires a user to be privileged.
I'm curious; why, exactly, do you have a problem with allowing "SeeQueue" to everyone? Kenn LBNL On Wed, Jun 23, 2010 at 9:14 AM, Joe Kirby <ki...@umbc.edu> wrote: > I have a queue setup for Everyone to have CreateTicket but not SeeQueue. We > did this on purpose so the general unpriviliged user would not see the queue > but we wanted it available to unprivileged faculty via the url for create > ticket with the queue number as an entry point on a special faculty web page > > This part really works quite well and my users are very happy however I > have a custom field which is setup to have Everyone See and Modify it but > from what I can tell only those who can actually see the queue see the > custom fields. > > Does anyone know of something else I need to setup? > > Thanks in advance > > Joe > > > Joe Kirby , Assistant Vice President, Business Systems > Division of Information Technology (DoIT) > Support Response - http://www.umbc.edu/oit > Administration 627 > Office - 410-455-3020 > Email - ki...@umbc.edu > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com