On Fri, 14 May 2010 16:21:10 -0700, "Nick Kartsioukas" <change+lists...@nightwind.net> said: > I've written an rt-crontool query that will find stalled tickets with a > "Starts" date of today, and open them (so we can take a work order that > doesn't need to be touched for a while and have it in the system, but > out of view until it's needed). I want to write a scrip that will > notify the ticket owner when such a stalled ticket is opened by the > rt-crontool query, and I'm having a bit of trouble.
Fixed this by just having rt-crontool leave a comment on the ticket when it opens it instead of using a scrip to do it, command now looks like this: rt-crontool --search RT::Search::FromSQL --search-arg "Status = 'stalled' AND Starts < 'tomorrow' AND Starts > 'NULL' " --action RT::Action::RecordComment --template 'Started Ticket' --action RT::Action::SetStatus --action-arg "open" Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
