Johan Sjöberg wrote:
Hi.
We have a custom field named ”Customer” that we set for our tickets. I
am trying to modify this report to summarize time worked per customer
during the given time period:
http://wiki.bestpractical.com/view/TimeWorkedReport
The problem I have is to get the custom field value for a ticket.
I have a Ticket “Object” that is created by
my $t = new RT::Ticket($session{'CurrentUser'});
$t->Load($tr->ObjectId);
After that I want to get the Custom Field value for this ticket. I can
see the data in the ObjectCustomFieldValues table, but I do not know
how to get the information I want.
I have the ticket id in $t->id and the CustomField id is 19.
I have tried using the different functions available in the RT perl
modules, but have been unable to get it right.
I know very little perl, so I have been working at a trial and error
basis.
Do you have any tips for me on how to get it to work?
Best Regards,
Johan Sjöberg
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Hello Johann,
Use $t->Content if this custom field only stores one value.
Greetings,
Wolfram
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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