Can't locate object method "mime_name" via package "Encode::XS" at /opt/rt387/share/html/Ticket/Attachment/dhandler line 78.
rt 3.8.7 there are no missing perl module deps. i do not see any errors in apache logs or rt logs. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com