On Thu, Jun 24, 2010 at 02:28:23PM -0500, Mark Jenks wrote: > I have a new queue that I am setting up, and all of the users are > currently setup for AdminCC. > > > > They get a copy of the original email (New ticket created), but when one > of them goes in and > "Takes" a ticket, how can I set it so no one else gets a copy of the > emails anymore, just the > requestor and taker. > > > > I see that you can set permissions on owner, which is great. But what do > I set for Watcher > so they get an email notification of a new ticket?
You need to write a custom Condition, something like: On Correspond if the owner is Nobody and slap that in place of the On Correspond part of On Correspond Notify AdminCcs. This has come up on the list recently, but I don't know if anyone has posted working code. -kevin
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