Asset Tracker uses RT's custom field libraries, so that's where to look for the appropriate methods.
On Mon, Jun 28, 2010 at 1:21 PM, Adam Brown <adam.br...@fidessa.com> wrote: > I currently have it set up where I have a ticket custom field set up with > all the assets in AT. When creating a ticket it makes the link to the asset > based on the custom field. > > > > I want to set it up now where when a user picks the asset in the CF for the > ticket, a number of custom fields in the ticket will be populated based on > the custom field values from the asset. This way I can query a ticket using > any spec from the asset > > > > I think I can write the scrip but I can't figure out how to extract the > custom field value for a given field on given asset. I can't seem to find > the sub routine in any of the RTx lib files. > > > > Any suggestions? > > > > Adam > > > > ****************************************************************** > This message is intended only for the stated addressee(s) and > may be confidential. Access to this email by anyone else is > unauthorised. Any opinions expressed in this email do not > necessarily reflect the opinions of Fidessa. Any unauthorised > disclosure, use or dissemination, either whole or in part is > prohibited. If you are not the intended recipient of this message, > please notify the sender immediately. > ****************************************************************** > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com