On Mon, Jun 28, 2010 at 10:06:50AM -0400, Jon Tollerton wrote: > I recently upgraded from RT 3.8.1 to 3.8.8, authenticating against > an OpenLDAP server. I've seen a few posts indicating that the > creation of new users doesn't work when using > RT::Authen::ExternalAuth, with the workaround being to disable that > plugin, create the user, and then enable the plugin again. However, > I'm seeing that problem with the creation of unprivileged users as > well. I need to be able to accept tickets via email from currently > unknown users. Do I have a configuration problem, or is > RT::Authen::ExternalAuth no longer compatible with accepting tickets > via email.
RT::Authen::ExternalAuth works fine when accepting tickets with email. If you want to create users who do not exist in your AD tree you must change the default AutoCreateNonExternalUsers. -kevin
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