-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi everyone
I've been trying to wrap my head around RT for a couple of days now (actually RT-IR). Currently I am trying to add some business logic (yes...scrips :) ). I noted some oddities while trying to set my priority field using custom fields. I can essentially get it to work, but I have not been able to figure out why I run into the problem below. So I made up a very simple scrip to illustrate my point: Condition: on Transaction Action: User defined Global Template: Blank Stage: Transaction Batch Custom action cleanup code: $self->TicketObj->SetPriority (50); Then I set about to test it: 1) Create ticket --> ticket gets created and priority is 50. 2) Edit ticket --> I update anything but the priority in the ticket, just to trigger the script. For instance by changing the tickets subject. --> Save changes --> Priority remains 50. 3) Edit ticket --> this time I update the priority field and set it to, say, 100. The expected outcome: priority will be set to 50 by the script - --> Save changes --> actual outcome: the priority field _seems_ to be set to 100, although the script was triggered (confirmed by using RT::Logger). 4) Now this is where I get confused. Somehow, my script was overruled in 3). However, as soon as I access the ticket again by navigating to the ticket, i.e. clicking on display or selecting the ticket in the left menu bar or otherwise navigating around, the priority will be at 50, without my scrip running again. So my guess is, that my script actually saved the right priority in the database, but didn't update some essential object when displaying the ticket right after pressing 'Save Changes' Does anybody know what is happening here? Please bear in mind that the scrip here just illustrates my point and is not the actual final scrip I want to use in production (which would be setting the priority through several custom fields). Hope somebody has an answer. regards - -- Marc Andersen IT Security Analyst The Danish GovCERT -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.10 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iQEcBAEBAgAGBQJMKff0AAoJEOI5XK2IuGDrhHgH/AwO+91nGJtPuLKyPN0DcKQ3 OTkwTKZDOaxXg29y7XQ8bp36ulB28SWKLRycnXsuw5+UCRvIEtyrdf8E7vra9exB ljKyos/13IvvI7oRcWSOvtB4tBxXH2Bd14h7gOZ9UhX3MKyQCdSZAhEl0t2CGhKd 4vb9ie0fCcY+k0TAZd5mtMYZUR4w5CH7t99hUe2TIwpRjNmzx6pzyVGkC8Nl8+ym 0eKw4h26WEvOEHsPHVNWXT/iWo3/0UjrPV/r5vNSA9R+dhfPf5BBfw6dp+6N1zyL XCPpTXXP/KHscRvmjws9GpouhDw5cdobXBqlX0zfMdd7kFDuFggOjpeGsiMBsmQ= =ZDm1 -----END PGP SIGNATURE----- Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com