On Wed, Jun 30, 2010 at 09:13:17AM +0200, Michelle Sullivan wrote: > Is there and API available in 3.6 or 3.8 so that I can create a ticket > and get the ticket number (and create a user if necessary). > > Currently I have a web interface that collects data, sets up an email > with the required support information and sends it to a Queue Input address. > > I'd like to get the ticket number and connect directly to the RT > interface/DB to do the job and collect the ticket number so I can put in > references to the ticket into the other DB (my DB) so that we can see > all RT support tickets linked to a specific issue. I'd be happy to > continue to do this via email, but it would be better to get a direct link. > > If there is can someone point me to the docs (preferably with a simple > example) please? >
you can use the REST[1] interface provided by RT. See [2] for examples on how to use it. [1] - http://fr.wikipedia.org/wiki/Representational_State_Transfer [2] - http://wiki.bestpractical.com/view/REST Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com