Hi RT-Users, I'm having a bit of trouble getting my RT config to work. Initially, MSMTP was working and sending blank e-mails (they were appearing from "unknown sender" and the message headers were almost empty). I'm not sure what I did to break this, but I assure you it was in an attempt to fix something. I am using mod_perl if this matters (perl version 5.8.8). I have followed all of the documentation on the bestpractical wiki, and as far as I can tell everythign seems to be in place. When I create a new ticket I get the following messages in /var/log/messages:
Jun 30 13:40:09 testbed RT: < rt-3.8.8-4957-1277930409-1228.2-...@corp.takelessons.com> #2/35 - Scrip 3 On Create Autoreply To Requestors (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300) Jun 30 13:40:09 testbed RTmailer: CALL /usr/local/bin/msmtp -nt --from= helpd...@domain.com -C /opt/rt3/etc/msmtp_wrapper.conf RETURNED 78 Jun 30 13:40:09 testbed RT: < rt-3.8.8-4957-1277930409-1228.2-...@corp.domain.com> sent To: mdubend...@gmail.com (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:331) Jun 30 13:40:09 testbed RT: < rt-3.8.8-4957-1277930409-1816.2-...@corp.domain.com> #2/35 - Scrip 4 On Create Notify AdminCcs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300) Jun 30 13:40:09 testbed RT: < rt-3.8.8-4957-1277930409-1816.2-...@corp.domain.com> No recipients found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:352) Jun 30 13:40:09 testbed RT: Ticket 2 created in queue 'General' by root (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:671) This is what I'm getting for output... the line that says "RTmailer: CALL /usr/local/bin/msmtp" etc has been hacked up a bit as I made some changes to it trying to get things to work... what I have figured out is that RETURNED 78 is supposed to be a configuration file error. However, when I issue the same exact command as the same user as RT I am able to send mail. Let me show you that: sudo -u apache cat test.txt | ./msmtp_wrapper This pipes a file to the msmtp_wrapper that is being called and it successfully sends mail and returns 0. I imagine this is what should be happening when RT does it. I'll include my RT_SiteConfig for reference as well: # vim /etc/request-tracker3.8/RT_SiteConfig.pm #TIMEZONE – takes the timezone from linux installation. my $zone = "UTC"; $zone='/bin/cat /etc/timezone' if -f "/etc/timezone"; chomp $zone; Set($Timezone, $zone); # THE BASICS: Set($rtname, 'domainrt'); Set($Organization, 'corp.domain.com'); Set($CorrespondAddress , 'helpde...@domain.com'); Set($CommentAddress , 'helpde...@domain.com'); # THE WEBSERVER: Set($WebPath , "/rt"); Set($WebBaseURL , "http://testbed/rt";); # THE DATABASE: Set($DatabaseType, 'mysql'); Set($DatabaseHost, 'localhost'); Set($DatabasePort, '3306'); Set($DatabaseUser , 'rt_user'); Set($DatabasePassword , 'rt_pass'); Set($DatabaseName, 'rt3'); #MAIL Set($SendmailPath , "/opt/rt3/etc/msmtp_wrapper"); Set($MailCommand , "sendmailpipe"); Set($SendmailArguments, "--from=\"helpde...@domain.com\" -C /opt/rt3/etc/msmtp_wrapper.conf"); Set($OwnerEmail , "mdubendr...@domain.com"); Set($RTAddressRegexp , "helpde...@domain\.com"); Set($OverrideOutgoingMailFrom, { 'Default' => "helpde...@domain.com", 'General' => "helpde...@domain.com", }); Any assistance would be greatly appreciated, this has been a bit of a nightmare for me. Let me know if there is any more information you need from me. Thanks a lot. -Mike
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