Hi all, I think it's not DB-Query problem. After analyzing the mysl log file it appear that the query is not constructed and sent to the database. Checks in 3 steps in QueryBuilder : 1- Add the desired queue --> It work fine, query is constructed and sent to the DB QueryBuilder displays : Queue = 'adi.applications' 2- Add a first desired CF value --> It work fine, query is constructed and sent to the DB QueryBuilder displays : Queue = 'my_queue_name' AND 'CF.{Impact Continuité}' LIKE 'Oui' 3- Add a second desired CF value --> QueryBuilder froze, nothing is not sent to the DB (request is not logged) Horst
>>> Le Mardi, 6. Juillet 2010 à 17:56, Kenneth Crocker <kfcroc...@lbl.gov> a écrit : Horst, Depending on how much SQL you want to see, you can see most of the select and display SQL when you click "Advanced" at the top. Kenn On Tue, Jul 6, 2010 at 6:21 AM, Horst Kriegers <horst.krieg...@loro.ch> wrote: Hi Kenn, thanks for your answer. How can I see the QueryBuilder's executed query ? Regards, Horst >>> Le Mardi, 6. Juillet 2010 à 14:57, Kenneth Marshall <k...@rice.edu> a écrit : Hi Horst, Is the query hitting the DB the same with the CLI versus QueryBuilder? Maybe you are hitting a resource limit when the request goes through the web server. Try checking the system and web server logs to see if there is any more information. If it is not generating the same query, then that will give you a place to look for a problem. Good luck. At least, there is a good consulting group available should you need some expert assistance. Regards, Ken On Mon, Jul 05, 2010 at 11:20:42AM +0200, Horst Kriegers wrote: > I've tried in CLI mode and have no problem. > The execution of request is quick. > > Horst > > >>> Le Lundi, 5. Juillet 2010 ?? 08:58, "Horst Kriegers" > <horst.krieg...@loro.ch> a ??crit : > Hi and tanks Kenn for your answer. > > > RT_Config : Identical (not modified) > > RT_SiteConfig - Differences are minimal : > - $rtname > - $DatabasePort > - $DatabaseUser > - $DatabaseName > - $ParseNewMessageForTicketCcs > - $LogToFileNamed > - $WebPort > > And log files contains nothings special > > > This behavior seem to appear by inserting Custom Fields in the query. > > > > Any idea where can I investigate to resolve this problem ? > > > Horst > > >>> Le Mercredi, 30. Juin 2010 ?? 16:53, Kenneth Crocker > <kfcroc...@lbl.gov> a ??crit : > Horst, > > What are the differences in you RT_Config and RT_SiteConfig.pm files? > > Kenn > LBNL > > On Wed, Jun 30, 2010 at 7:32 AM, Horst Kriegers > <horst.krieg...@loro.ch> wrote: > > > Hi, > Suze Linux 2.6.16 > RT 3.6.6 > Apache 2.2.6 > MySQL 5.1.45 > We have 2 instances of RT: > - DEV for development > - PRD for production > A query created in RT's Query Builder on the DEV environment works > fine. > By creating the same query on the PRD environment froze until timeout > appear. > I've tried to connect the RT DEV to MySQL PRD, all works fine. > I've tried to connect the RT PRD to MySQL DEV, it froze. > I've tried to compare the both RT's directory content, all seems to be > identical. > How can I solve this probl??m ? > Many thanks in advance. > Horst > > > _______________________________________________________________________ > > Le contenu de ce courriel est uniquement r??serv?? ?? la personne ou > l'organisme ?? qui il est destin??. 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