Hi, One way is to add him as a watcher on the ticket: Ccs and AdminCcs.
On Mon, Jul 12, 2010 at 6:49 PM, Sabuj Pattanayek <sab...@gmail.com> wrote: > Hi, > > Is it possible to allow a specific user access to see all comments and > replies within a ticket without giving special privileges for the > entire queue? The alternative is to copy/paste or print the page to > pdf and send to the user. > > Thanks, > Sabuj > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
