Hi all - I've attached a screenshot of what I'm experiencing -- so hopefully the list allows image attachments.
Basically, when I go into a ticket and want to choose a status, resolved
shows up twice. Not causing any issues (that I know of) -- it was just
brought to my attention and I would like to fix it if possible.
The only thing I can think of is I put this in my RT_SiteConfig.pm:
Set(@ActiveStatus, qw(
new open resolved));
in order to have only New, Open, and Resolved tickets show up in the Quick
Search box. Would that be the cause?
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
<<attachment: Status.JPG>>
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