> My boss want me to have several E-mails for one customer it seems I > had to use RT Extension MergeUsers to do this > or can you tell me an other way ? > Is this Extension really helpfull within my situation ?
We have several mail aliases for our users in LDAP. I use MergeUsers together with my own script to autocreate every internal mailadress in LDAP, and merge the users together so that mail to/from any of these mailaliases are linked to the proper RT user. So yes, MergeUsers is helpful when users have >1 mail address. .../Bosse -- Lars Kristian (Bosse) Klykken, Senior Engineer Server Operations / IT Division Norwegian Meteorological Institute http://met.no - http://yr.no Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
