Is there a way to separate Staff from Customers. We have a Helpdesk,
whereby Support Staff are issuing tickets for a group of Customers. My
two questions are:
1- Can Support Staff issue a ticket for the customer? what is the best
way to do this?
2- Can we utilize the radius server in our mail server to generate that
customer info? what is the best way to do this?
Thank you,
David
System Administrator
Rural Network Services, Inc.
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
