Eric, Did you write a scrip for this and now it isn't working?
Kenn LBNL On Mon, Aug 2, 2010 at 12:49 PM, Eric Malain <lyonco...@yahoo.com> wrote: > Hello RT Users, I need some suggestions... > > We recently upgraded our RT from 3.8.0 to 3.8.8, when we did this, the > function that re-opens a resolved ticket upon a reply has stopped working. > It used to be that when we would resolve a ticket, if the original requester > replied to the "resolved" email, either with a "thanks" or "but it still > dosen't work" or whatever, the ticket would reopen automatically. Now, the > requesters email reply is still entered into the ticket history, but the > ticket remains resolved. Any idea why this might have happened? I know many > people would see this as a "plus" but I actually need this function. > > Thank You, > > > > *Eric A. Malain > Network Administrator* > > Wellpartner, Inc > > “The brave may not live forever, but the cautious do not live at all” > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com