Mark, What did you put in Custom Action Preparation Code? It should be a "return 1;"
Kenn LBNL On Wed, Aug 4, 2010 at 11:00 AM, Mark Jenks <mark.je...@iodincorporated.com>wrote: > That is exactly what I have an when I send an email into the queue with > the priority on, it doesn't set it. I see it when I show full > headers. > > How do you debug a scrip? > > -----Original Message----- > From: Christian Loos [mailto:cl...@netcologne.de] > Sent: Wednesday, August 04, 2010 10:48 AM > To: Mark Jenks > Cc: rt-users@lists.bestpractical.com > Subject: Re: Email Priority. > > You have to create a new scrip with: > > Description: On Create Set Priority > Condition: On Create > Action: User Defined > Template: Global template: Blank > Stage: TransactionCreate > > and my code in 'Custom action cleanupcode'. > > -Chris > > Am 04.08.2010 17:28, schrieb Mark Jenks: > > Okay, I modified the original "On create notify requestors" and put > that > > code in. Got nothing. > > Created a new "On create set priority" and it still didn't do > anything. > > > > -Mark > > > > -----Original Message----- > > From: Christian Loos [mailto:cl...@netcologne.de] > > Sent: Wednesday, August 04, 2010 3:54 AM > > To: Mark Jenks > > Cc: rt-users@lists.bestpractical.com > > Subject: Re: Email Priority. > > > > Create a scrip 'On Create' with the following 'Custom action cleanup > > code': > > > > my $ticket; > > my $attachment = $self->TransactionObj->Attachments->First; > > return 1 unless $attachment; > > my $prio = $attachment->GetHeader('Priority'); > > return 1 unless $prio; > > > > if ( $prio eq 'Urgent' ) { > > $ticket->SetPriority(50); > > } > > return 1; > > > > -chris > > > > Am 03.08.2010 20:17, schrieb Mark Jenks: > >> Is there a way to set a ticket priority to 50 if the user sets the > > Email > >> from outlook to Urgent? > >> > >> > >> > >> Inside of the headers of the email exists "Priority: Urgent". > >> > >> > >> > >> Can that be checked and acted on when a ticket gets created? > >> > > CONFIDENTIALITY NOTICE: The information contained in this email message, > including any attachments, may be > privileged, confidential and otherwise protected from disclosure. If the > reader of this message is not the > intended recipient, you are hereby notified that any use, dissemination, > distribution or copying of this > message, including any attachments, is strictly prohibited. If you have > received this email message in > error, please notify the sender by reply email and delete/destroy the email > message, including attachments, > and any copies thereof. Although we have taken precautions to minimize the > risk of transmitting viruses via > email and attachments thereto, we do not guarantee that either is > virus-free, and we accept no liability for > any damages sustained as a result of any such viruses. > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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