Hi, I am using RTIR with RT. under *New Ticket in* i have option Blocks, General, Incidents, Incident repots etc... all are added when i integrate RTIR with RT. Is there any way so that under RT at glance and under Quick Search i can see number of Incidents open. I have Selected queues to be displayed on the "RT at a glance" page but i can only see the general ticket info and not the Incidents.
-- Thanks & Regards Rahul
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