To List, I have a question about a situation that occurred just recently in my (3.8.7) RT session. I have a scrip that notifies CC watchers on Correspondence along with one that notifies AdminCC and the Requestor. When I went to the "Reply" page to enter my text I saw the "check boxes" at the bottom of the screen that indicated who would get a notification due to what scrip. I checked the boxes for the CC watchers and yet they *still* got an email. Has anyone else had this problem? I checked that those recipients were not in any other group or role that was also to get a notification for that Queue/Ticket (*no other* Queue watchers or Ticket CC's) They were not. I'm stumped.
Kenn LBNL
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
