Thanks Garry - I was able to find everything I asked for!
New question: How/where would I fit: <textarea name="Message" id="Message" class="Field300" rows="8" onkeyup="ARS(this.id);"></textarea> <div id="SearchResults"></div> into the actual RT code: <tr> <td colspan="6"> <&|/l&>Describe the issue below</&>:<br /> % $m->callback( %ARGS, QueueObj => $QueueObj, CallbackName => 'BeforeMessageBox' ); % if (exists $ARGS{Content}) { <& /Elements/MessageBox, Default => $ARGS{Content}, IncludeSignature => 0 &> % } else { <& /Elements/MessageBox, QuoteTransaction => $QuoteTransaction &> %} % $m->callback( %ARGS, QueueObj => $QueueObj, CallbackName => 'AfterMessageBox' ); <br /> </td> </tr> I want to keep the page exactly the same, and not mess up anything with any database interaction -- but I'd love to have this ARS from the knowledge base pop up! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Fri, Aug 13, 2010 at 2:48 AM, G.Booth <g.bo...@lboro.ac.uk> wrote: > Hi Max >> >> The html is held in several areas >> >> You will need to copy /opt/rt3/share/html/Elements/header to >> /opt/rt3/local/html/Elements/ for the header section >> >> and >> >> /opt/rt3/share/html/Ticket/Create.html to /opt/rt3/local/html/Ticket for >> the body. >> > > Hi Max > > Just to add, the Header file is used by more than just Create.html. If you > want your modifcations to only appear in Create.html and not in say > Modify.html, change the name of the Header file in > /opt/rt3/local/html/Elements to HeaderCreate (or whatever you fancy) and > then modify your local Create.html so the first line of code (afer the Best > Practical blurb): > > <& /Elements/Header, > > now reads > > <& /Elements/HeaderCreate, > > > regards > Garry >
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