Hello, I am very new to RT and just finished setting up RT(3.8) working with external pubcookie authentication. So the user will be created automatically and logged into self service after passing the authentication with our pubcookie server. However, I am not be able to grant and manage user permission/privilege as I can't log into RT as root user any more(because pubcookie server doesn't store RT root user information).
How can I proceed with all the administrative task? Thanks Jin
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