This is under the assumption that all queues are correctly setup and e-mail enabled through the web interface, and the reply address has format <queue-name>@rt.mydomain.com and comment address has format <queue-name>-comm...@rt.mydomain.com.
I'm trying to get incoming e-mail to automatically go directly into whichever queue/ticket they are related to or create a new ticket if no matching ones exist. I will have too many queues to have two line items within mailgate or the aliases file per queue. I'm able to send and receive e-mail (via PostFix) to the default rt user and this user successfully accepts all e-mail for the rt.mydomain.com domain. Since enabling procmail and the following scripts, I have no idea where the e-mail goes - it's successfully delivered, but it does not update existing tickets (with a Subject line match) and it does not create any new. It's not even in rt's mailbox. Here's an example of my procmail.log: --- Logging /home/rt/procmail_log.log for rt, procmail: [8153] Mon Aug 23 21:30:56 2010 procmail: Assigning "MAILDOMAIN=rt.mydomain.com " procmail: Assigning "RT_MAILGATE=/opt/rt3/bin/rt-mailgate " procmail: Assigning "RT_URL=http://rt.mydomain.com/ " procmail: Assigning "LOGABSTRACT=all " procmail: Skipped " " procmail: Skipped " " procmail: Assigning "LASTFOLDER={ " procmail: Opening "{ " procmail: Acquiring kernel-lock procmail: Notified comsat: "r...@35475:./{ " >From m...@mydomain.com Mon Aug 23 21:30:56 2010 Subject: Creating environmental ticket Folder: { The contents of my ./procmailrc: #Preliminaries SHELL=/bin/sh #Use the Bourne shell (check your path!) #MAILDIR=${HOME} #First check what your mail directory is! MAILDIR="/var/mail/rt/" #LOGFILE=${MAILDIR}/procmail.log LOGFILE="/home/rt/procmail_log.log" LOG="--- Logging ${LOGFILE} for ${LOGNAME}, " VERBOSE=yes MAILDOMAIN="rt.telebarbados.com" RT_MAILGATE="/opt/rt3/bin/rt-mailgate" #RT_MAILGATE="/usr/local/bin/rt-mailgate" RT_URL="http://rt.telebarbados.com/"; LOGABSTRACT=all :0 { # the following line extracts the recipient from Received-headers. # Simply using the To: does not work, as tickets are often created # by sending a CC/BCC to RT TO=`formail -c -xReceived: |grep $MAILDOMAIN |sed -e 's/.*for *<*\(.*\)>* *;.*$/\1/'` QUEUE=`echo $TO| $HOME/get_queue.pl` ACTION=`echo $TO| $HOME/get_action.pl` :0 h b w |/usr/bin/perl $RT_MAILGATE --queue $QUEUE --action $ACTION --url $RT_URL } I have tested get_queue.pl and get_action.pl scripts successfully but let me know if including them helps. Any help and/or guidance you can give would be greatly appreciated. Kind regards, Nicôle
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