Steven, Add this to you template:
Resolution comment: { my $Resolution_Comment; my $Transactions; my $CommentObj; $Transactions = $Ticket->Transactions; $Transactions->Limit( FIELD => 'Type', VALUE => 'Comment' ); $Transactions->OrderByCols( { FIELD => 'Created', ORDER => 'DESC' }, { FIELD => 'id', ORDER => 'DESC' }, ); $CommentObj = $Transactions->First; if ($CommentObj && $CommentObj->id) { $Resolution_Comment = $CommentObj->Content; } else { $Resolution_Comment = "No comment." } return $Resolution_Comment; } ----------------------------------------------------------------------------- To view ticket information, click the URL below: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} Hope this helps. Kenn LBNL On Wed, Aug 25, 2010 at 5:11 AM, Steven Platt <steven.pl...@hpa.org.uk>wrote: > Hi, > > I would like to include the text of the resolution comment in an email > template. Is this still the recommended method? > > http://wiki.bestpractical.com/view/AddLastCommentToMail > > We're using RT v3.6.2 ... old I know but functional for our needs, so > far. > > Thanks > > Steve > > Dr Steven Platt > Bioinformatician > Health Protection Agency > London > ----------------------------------------- > ************************************************************************** > The information contained in the EMail and any attachments is > confidential and intended solely and for the attention and use of > the named addressee(s). It may not be disclosed to any other person > without the express authority of the HPA, or the intended > recipient, or both. If you are not the intended recipient, you must > not disclose, copy, distribute or retain this message or any part > of it. This footnote also confirms that this EMail has been swept > for computer viruses, but please re-sweep any attachments before > opening or saving. HTTP://www.HPA.org.uk > ************************************************************************** > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! >
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!