Hi All, We have an issue in email forwarding using RT web interface. We forwarded a ticket to another email address inside our organization, who is not a part of RT. When he replied to that message from his email client mail sent to requester also
If user is a member in RT then he can login to RT and reply as a comment to avoid this issue. Is there any option which where we can block reply to requester if somebody is replying to a forwarded mail Praveen C Blog : http://pravindev.blogspot.com "-Break the gates to free your world-" RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
