rt-mailgate doesn't seem to be injecting new tickets into a fresh install of rt 3.8.8 on RHEL5
/var/log/maillog reports: Sep 14 14:20:13 myhost sendmail[32687]: o8EIKDHh032687: from=<r...@myhost.mydomain.com>, size=353, class=0, nrcpts=1, msgid=<201009141820.o8eikdoz032...@myhost.mydomain.com>, proto=ESMTP, daemon=MTA, relay=localhost.localdomain [127.0.0.1] Sep 14 14:20:13 myhost sendmail[32686]: o8EIKDoZ032686: to...@myhost.mydomain.com, ctladdr=root (0/0), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=30065, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (o8EIKDHh032687 Message accepted for delivery) Sep 14 14:20:13 myhost sendmail[32688]: o8EIKDHh032687: to="|/etc/smrsh/rt-mailgate --queue general --action correspond --url http://myhost.mydomain.com/ticket";, ctladdr=<r...@myhost.mydomain.com> (8/0), delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=30576, dsn=2.0.0, stat=Sent I have the following in /etc/aliases : rt: "|/etc/smrsh/rt-mailgate --queue general --action correspond --url http://myhost.mydomain.com/ticket"; rt-comment: "|/etc/smrsh/rt-mailgate --queue general --action comment --url http://myhost.mydomain.com/ticket"; The following produces no errors, but doesn't inject the ticket into RT either: [r...@myhost ~]# cat msg.txt | /etc/smrsh/rt-mailgate --queue general --action correspond --url http://myhost.mydomain.com/ticket [r...@myhost ~]# [r...@myhost ~]# cat msg.txt testing [r...@myhost ~]# Can anyone push me in the right direction on how to troubleshoot this? RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
