Right now, I've got CommandByMail setup and functioning with my RT. The only issue I have, is that if I send a command like "status: resolved", it sends the requesting user a copy of that email AND the email saying "Your ticket is closed" (the second email being expected, of course).
If there any way to prevent RT from sending along an email that is CommandByMail commands only? IE If I were to send commands that the ticket is assigned to X helpdesk agent, I wouldn't want the end user to get that also. Thanks! -Jon
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
