Peter, Have you tried simply adding that email address (some kind of name for ID) as a Privileged user manually? That might work. We use LDAP, but we also allow our production job scheduler to send emails to an RT Queue when a job abends and we have no problems. We manually added a new user with That info to RT as a Privileged user and put that Id into a Group and gave that Group "CreateTicket" rights for those particular Queues.
Kenn LBNL On Wed, Sep 22, 2010 at 12:52 PM, Peter Barton <[email protected]> wrote: > I have had great luck implementing ExternalAuth and having all my users > authenticating from AD, but here is where I have a problem. I have a > Companywide intranet web site that is used to fill out new user forms and > submit them via email to our RT system. The From: field on these emails are > filled out with a generic “intranetadmin” email address. Since RT now uses > ExternalAuth for usernames this account is not in my AD directory and the > email is bounced back. > > > > I have the queue setup for everyone : create ticket yet the email is > bounced every time. > > > > Is there a specific setting in RT_SiteConfig that I need to set to allow > this? > > > > Thanks in advance. > > > > ---------- > > Peter Barton > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! >
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
